Refund policy

We want you to love your Eden Beauty Group order. If something isn't right, you may request a return within 7 days of delivery.

Eligibility: Items must be unused, unopened, and in their original packaging. For hygiene reasons, opened cosmetics, skincare, and personal care items cannot be returned unless faulty.

How to start a return: Returns are handled manually — email reception@edenbeautygroup.com with your order number and reason for return, and we'll send you return instructions.

Refunds: Once we receive and inspect your return, we'll issue a refund to your original payment method within 5–10 business days. No restocking fee applies. Return shipping is the customer's responsibility.

Exchanges: We're happy to exchange items that were ordered in error or received in the wrong product or colour.

Damaged or incorrect items: Contact us within 48 hours of delivery with photos, and we'll arrange a free replacement or full refund.

Sale items: Final sale — not eligible for return.